At Danika Travel, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please read our Refunds & Return Policy carefully before requesting a return or refund.
Return Eligibility
You may request a return within 14 calendar days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, manuals, and accessories.
- Include proof of purchase or order confirmation.
Products that show signs of use, damage caused by the customer, or are missing original components may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Clearance or final sale items
- Gift cards
- Personalized or customized products
- Products that cannot be resold for hygiene or safety reasons after opening
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Include your order number, a description of the issue, and photographs of the product and packaging to help us process your request quickly.
Return Process
To begin a return:
- Contact our customer support team at [email protected].
- Wait for return instructions before shipping the item.
- Securely package the product to prevent damage during transit.
- Ship the item within 7 days after receiving return approval.
Returns sent without prior approval may experience delays or be declined.
Refund Process
Once your returned item is received and inspected, we will notify you of the outcome.
If approved, your refund will be processed within 5–10 business days after inspection.
Because Danika Travel accepts Cash on Delivery (COD) only, approved refunds will be issued through a mutually agreed refund method, such as bank transfer or another available option, depending on your location.
Return Shipping
If the return is due to our error, such as receiving the wrong or defective item, we may cover the return shipping costs.
If the return is due to a change of mind or other customer-related reasons, the customer is responsible for return shipping expenses unless otherwise stated.
Order Cancellations
Orders may be canceled before they are shipped by contacting us as soon as possible.
Once an order has been dispatched, it cannot be canceled and must follow the standard return process after delivery.
Late or Missing Refunds
If you have not received your approved refund within the stated timeframe, please contact us. We will investigate the status of your refund and provide an update promptly.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Danika Travel
Email: [email protected]